BACKGROUND:

LG Office Systems understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.dictation4u.co.uk (“Our Site”) and will only collect and use personal data in ways described here, and in a manner consistent with our obligations and your rights under the law

Please read carefully. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately

About Us / Contact Information

Our Site is owned / operated by LG Office Systems. Our sole trading address is 3 Star Lane, Macclesfield, Cheshire, SK11 7TX

Our VAT number is 909 9215 02

Any issues with regard to this Policy or questions about Our Site should be referred to Glyn Davies at the address above or by email to [email protected] or telephone on 01625 503858

What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them

Your Rights

As a data subject, you have the following rights under GDPR, which this Policy and our use of personal data have been designed to uphold:

  • The right to be informed about our collection and use of personal data
  • The right of access to the personal data we hold about you
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete
  • The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for the purpose of servicing your “account” and the products purchased but will delete any or all data if requested to do so)
  • The right to restrict or prevent the processing of your personal data
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)
  • The right to object to us using your personal data for particular purposes
  • Rights with respect to automated decision making and profiling

If you have any cause for complaint about our use of your personal data, please contact us using the details provided and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau

What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal (and non-personal) data

  • name
  • date of birth
  • gender
  • business/company name
  • job title
  • profession
  • email address
  • telephone numbers
  • address
  • preferences
  • interests
  • IP address
  • web browser type and version
  • operating system
  • financial information such as credit / debit card numbers
  • a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to

How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under GDPR at all times

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

  • Providing and managing your Account
  • Providing and managing your access to Our Site
  • Personalising and tailoring your experience on Our Site
  • Supplying our products/services to you (we require your personal data in order to enter into a contract with you)
  • Personalising and tailoring our products/services for you
  • Replying to emails/messages from you
  • Supplying you with emails notifying you of your successful registration on Our Site, amendments made to your registered data and the progress of orders placed on Our Site
  • Supplying you with emails that you have opted into for a newsletter and/or special offers that you will have opted into by ticking a box when registering on Our Site (you may unsubscribe or opt-out at any time by changing your preference(s) in your Account or by contacting us with this request)
  • Market research
  • Analysing your use of Our Site to enable us to continually improve Our Site and your user experience

How and Where Do We Store Your Data?

We only keep your personal data for as long as we need to in order to manage/service your account, and/or for as long as we have your permission to keep it

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it

Your data will only be stored in the UK

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through Our Site. These steps include:

  • The site is stored on a secure sever behind a firewall
  • Our Site has SSL certification allowing secure connection from web server to browser. Typically, SSL is used to secure credit card transactions, data transfer and logins
  • Our Site has a Worldpay PCI DSS Certificate of Validation which must be approved annually.
  • No credit/debit card details are entered or stored on Our Site. Instead, all customers are taken to a secure PCI DSS accredited payment gateway – Cardstream – where details are entered on a fully secure site. Once payment has been approved customers are returned to our site. We have no access to your card details
  • Payments made by Paypal are also taken away from our site and we have no knowledge of your Paypal account
  • Access to your personal data is limited to a small number of persons who have special access rights to our system. This will include a small number from our IT provider who hosts and manages our site

Do We Share Your Data?

We will not share, sell, trade or otherwise transfer your data to a third party other than

  • IT partners helping to host, manage or operate or site
  • Couriers employed to deliver products purchased on our site
  • Selected partners delivering products/services on our behalf and offering technical support for such products

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us

Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data

You may restrict our use of Cookies. For more information, see our COOKIES POLICY

How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us and we will provide any and all information in response to your request. Contact details are at the beginning of this document

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use these Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services.

Or site also uses third party cookies to assist statistical reporting

For more details, please refer to our COOKIES POLICY

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date